Returns & Refund Policy
Cancellations
If you need to cancel your order, please contact us as soon as possible at hello@aquazoi.com with your order number.
If your order has already been dispatched, we may not be able to cancel it.
Returns & Exchanges
Due to the personal care and hygiene nature of our products, Aqua Zoi does not accept returns or exchanges for change of mind.
Please choose your products carefully before purchasing.
This does not affect your rights under the Australian Consumer Law.
Damaged, Faulty or Incorrect Items
Please inspect your order when it arrives.
If your item is damaged, defective, or you have received the wrong product, please contact us as soon as possible at hello@aquazoi.com with your order number and, where possible, photos showing the issue.
We’ll assess the issue and work with you to provide an appropriate remedy, which may include a replacement or refund.
If we require the product to be returned to us because it is faulty, damaged or incorrect, Aqua Zoi will cover the cost of return shipping and provide you with return instructions.
Please do not send products back to us without contacting us first.
Refunds
If a refund is approved, it will be processed back to your original payment method.
Please allow up to 10 business days for the refund to appear after it has been processed. Processing times may vary depending on your bank or payment provider.
If more than 15 business days have passed since we approved your refund, please contact us at hello@aquazoi.com.au.
Sale Items & Gift Cards
We do not offer change-of-mind returns on sale items.
Gift cards are non-refundable, except where required by law.
Your rights in relation to faulty, damaged or incorrectly supplied products are not affected by an item being purchased on sale.
Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law.
Nothing in this Returns & Refund Policy is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law.
